RETURNS AND EXCHANGES
Exchanges and store credit are offered on a case-by-case basis; please contact us to discuss your needs. We may offer an exchange or store credit for sales up to 7 days after delivery. Please return your item to us safely packaged, with postal tracking and insurance for the full price of purchase. When received, we will issue you a store credit which will be valid for 3 months from your original date of purchase. Buyer is responsible for return and reshipping costs.
We regret that we cannot offer refunds.To begin the process of a return, please contact us.
We ship most House Styles and Pret-a-Porter pieces between 10-14 business days of purchase (unless otherwise noted) via USPS Priority Mail. We insure and require a signature upon delivery for all orders over $250 for extra security; please take this into account when providing your shipping address/instructions.
Customized and bespoke jewelry may take up to 6 weeks to ship, depending on availability of materials and our production schedule.
BESPOKE (CUSTOM) ORDERS
Commissioning an engagement or wedding ring that will last a lifetime is a momentous occasion! We take our responsibility as your designers and jewelers in earnest, and look forward to serving you in the most professional manner possible.
The first step in our collaboration will be scheduling a consultation via phone, Facetime, or in person to discuss what you are looking for in your custom jewelry. Once we have an idea of what your project will encompass, we ask you to agree to our terms of service in our Custom Design Contract. A deposit of $500 (or half the expected cost of the project) is due to begin work.* This covers our time, research, and design services.
We will then present three design sketches to you for feedback and/or approval. You choose which of the sketches to proceed with and let us know any changes you’d like to see, and we will incorporate these revisions into your final design. Further changes to design or direction after the first round of revisions may require an additional fee.
*A supplementary deposit may be required to cover material expenses for the project. A minimum $500 of total deposit is non-refundable once Custom Design Contract is signed by both parties.
Once the final design sketch is approved, we determine a timeline for production and finishing, purchase the raw materials and begin fabrication of your piece.
Balance will be due upon completion and delivery of your custom jewelry.
We do not offer refunds or exchanges on custom jewelry.
We strongly suggest requesting a complimentary ring sizer from us before ordering a ring from our online shop for your best chance of success! This is especially relevant for rings with wider bands, as they may need to be up to a half size larger than a standard band. Some of our house style rings can be easily resized, while certain one of a kind and custom rings cannot. Please take this into consideration before making your purchase.
For our house styles, we offer one free resizing if you request the sizer from us before ordering your ring from our online shop. Pret-a-Porter rings may be resized, if possible, for a $40 fee + return and reshipping costs.
Most pendant chains and some of our necklaces can be resized, while some one of a kind and custom necklaces cannot. Pendant chain resizing is available for a $20 fee + return and reshipping costs. Necklace resizing is taken on a case by case basis, fee TBD.
If you are unsure of the length you would like in your necklace, please contact us before purchasing.
We are happy to consider expediting your order if the item (or materials) is in stock and our production schedule allows. For in stock items between $50-250 the expedite fee is $25 + the shipping upgrade. For custom work such as engagement rings, anniversary gifts, etc. (when possible) the flat expedite fee is $300.
We pride ourselves on making our customers happy, and will make every effort to ensure you love your new jewelry. Our jewelry is warrantied for 1 year from date of purchase for defect or damage from normal wear and tear, and may be returned to us for repair or replacement.
Please note: Custom jewelry using reclaimed gems or gold is not subject to warranty terms. Additionally, any modification or alteration by another jeweler will void the warranty.